DIVERSITY MANAGEMENT

Diversity management refers to organisational actions that aim to promote greater inclusion of employees from different backgrounds into an organisation’s structure through specific policies and programs. Organisations are adopting diversity management strategies as a response to the growing diversity of the workforce around the world.

AUTOMOTIVE HOSPITALITY

Defining luxury through bespoke customer service; Guest Experience – Key Brand Differentiator; Automotive Hospitality; Conflict Management & Negotiation Skills; Making an impactful first impression; Enhanced Client Experience – Healthcare; Business Protocol – Kinesics & Proxemics; Understanding the customer behavior – luxury industry.

DIVERSITY MANAGEMENT

Defining luxury through bespoke customer service; Guest Experience – Key Brand Differentiator; Automotive Hospitality; Conflict Management & Negotiation Skills; Making an impactful first impression; Enhanced Client Experience – Healthcare; Business Protocol – Kinesics & Proxemics; Understanding the customer behavior – luxury industry.

AUTOMOTIVE HOSPITALITY

Defining luxury through bespoke customer service; Guest Experience – Key Brand Differentiator; Automotive Hospitality; Conflict Management & Negotiation Skills; Making an impactful first impression; Enhanced Client Experience – Healthcare; Business Protocol – Kinesics & Proxemics; Understanding the customer behavior – luxury industry.